Introduction
Module 1 - Introduction to Supplier Relationship Management
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Module 1 Introduction (2:31)
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1.1 Definition of Supplier Relationship Management (6:51)
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1.2 Importance of Supplier Relationship Management for Procurement (8:30)
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1.3 Key Principles of Supplier Relationship Management (7:49)
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1.4 Two Approaches to Supplier Relationship Management (7:15)
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1.5 Goals of Supplier Relationship Management (8:04)
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Module 1 Wrap-up (1:48)
Module 2 - How to Implement Supplier Relationship Management in Procurement
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Module 2 Introduction (1:56)
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2.1 Integrating your SRM Strategy in the Company (5:05)
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2.2 Supplier Segmentation (7:54)
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2.3 Creating Strategic Collaborative Relationships (8:29)
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2.4 Supplier Performance Goals and Measurements (6:29)
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2.5 Establishing SRM Key Performance Indicators (5:55)
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2.6 Organizing Stakeholders Management (11:36)
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2.7 Implementing your SRM Strategy (8:32)
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Module 2 Wrap-up (0:36)
Module 3 Developing Soft Skills for Supplier Relationship Management
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Module 3 Introduction (1:55)
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3.1 Networking (10:29)
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3.2 Communication (5:21)
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3.3 Persuasion and Negotiation (7:43)
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3.4 Confidence and Self-awareness (7:47)
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3.5. Emotional Intelligence (7:31)
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3.6. Empathy and Compassion (8:04)
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3.7 Inclusivity (8:15)
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3.8 Cultural Sensitivity (5:25)
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3.9 Adaptability (6:13)
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Module 3 Wrap up (2:43)
Module 4 - Tips and Tricks: SRM in Practice
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Module 4 Introduction (2:09)
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4.1 How to Evaluate Supplier in SRM: The Process (5:07)
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4.2 Techniques for Supplier Performance Improvement (10:38)
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4.3 Eight SRM Tactics to Use (8:13)
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4.4 Dealing with Supplier Risks (7:24)
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4.5 Major SRM Mistakes to Avoid (7:54)
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4.6 How to Identify Cause of Conflict (6:32)
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4.7 How to Handle Conflicts (4:17)
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4.8 Using Supplier Scorecard in SRM (6:41)
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Module 4 Wrap-up (2:54)
